Returns & Exchanges Policy
Returns and exchanges
We want you to love what you order. If the size or fit isn't right, we'll gladly exchange it.
Size exchange within 2 days
Contact us within 2 days of receiving your order and we will exchange your item for another size, or for store credit if your size isn't available.
What we can exchange
- Items that are unworn, unwashed and in their original condition, with all tags and labels attached.
- Items returned in their original packaging where possible.
What we can't exchange
- Items that have been worn, washed or damaged after delivery.
- Items returned after the 2-day window.
- Custom or made to measure pieces.
- Faulty items are the exception. If something arrives with a manufacturing defect, contact us and we will fix it.
How to start an exchange
- WhatsApp or call us on 0727 563 320 within 2 days of delivery.
- Tell us the details of your purchase and the size you would like.
- Bring/Send the item to our Westlands store at Krishna Centre.
Refunds
We don't offer cash refunds. Every return is handled as an exchange or store credit.
In-store purchases
For questions about items bought in the store, email eyaneafrica@gmail.com or visit us at Krishna Centre, Westlands.